Head of Customer Service Transformation

CHARTERHOUSE PTE. LTD. is seeking a Head of Customer Service Excellence to lead the strategic transformation for their retail banking services in Singapore. The ideal candidate will have over 18 years of experience and a proven track record in service governance and customer experience strategy.

Key responsibilities include managing customer feedback, driving service governance across business units, and implementing performance analytics. This role offers a unique opportunity to spearhead customer service excellence within a dynamic environment.