Head of Customer Experience

Basil is one of India’s fastest-growing premium kids’ essentials brands — Designed for Kids. Approved by Families. We build bold, design-led products across lunchboxes, bottles, bags and tableware: products kids love and parents trust, each one engineered around child-first safety and design.

We’ve already earned the trust of 2 lakh+ families across India, and we’re scaling fast — building the team, products and systems to grow without ever compromising on what goes into a child’s hands. Basil is headquartered in Bengaluru.

We’re hiring a Head of Customer Experience to own the entire post-purchase journey and the customer’s voice inside the company. You’ll lead customer care across every channel, own the returns and refunds experience, and build the Voice of Customer engine that turns real feedback into better products, quality and operations.

This is not a queue-management role. Most customer contact is about delivery, orders and r...