Found Description
The Head of Client Relationships is accountable for overall performance, growth and strategic development of a portfolio of FNZ clients. Operating as a player/coach, the role combines executive ownership of FNZ’s most strategic client relationships with leadership of Client Directors responsible for day-to-day account delivery.
The role provides strategic oversight across multiple clients, ensuring consistent, high-quality delivery of the FNZ platform services, alignment to FNZs go to market strategy, and achievement of financial, operational and customer satisfaction outcomes.
The role holder acts as the senior client sponsor for priority accounts, escalations, and commercial outcomes, while coaching and developing Client Directors to deliver predictable, scalable performance across the client portfolio.
The Head of Client Relationships works in close partnership with Service Delivery, Portfolio, P...