Head of Client Experience (API Integrations)

About the Role

As Head of Client Experience (Institutions and Large Businesses) , you will be responsible for overseeing all aspects of client experience/customer success at M-DAQ. This includes engaging with the client and coordinating with internal stakeholders (e.g. Operations, Markets, Product, Compliance and Legal) on the implementation of our API FX and payment solutions with the client, and resolution of usage issues.

This role requires strong customer‑centric mentality to deliver a satisfactory experience to clients, and stakeholder management skills to consult with relevant subject‑matter experts to collectively identify and deliberate on customer‑related requirements.

You will be reporting to the Chief of Staff.

Key Responsibilities

• Lead and manage team including performance, training and process improvement.
• Own and optimize the end‑to‑end client experience journey (onboarding, transaction, support, and...