Head of Client Advisory Services - Occupational Pensions (Bilingual German & French)

Senior leadership role within an occupational pensions / professional benefits institution, responsible for the Client Advisory Services function. This position sits at the intersection of client service excellence, commercial strategy and people management, with a strong focus on Swiss occupational pension schemes (2nd pillar / LPP). This role is designed for experienced pension professionals rather than general customer service or generic insurance managers.

Responsibilities

• Lead and develop the Client Advisory Services team, ensuring high-quality, proactive service to insured members and corporate clients

• Define, deploy and continuously evolve the client advisory and commercial strategy in line with institutional objectives

• Actively manage and improve client-facing processes, workflows and service standards

• Analyse market trends, competitive positioning and regulatory developments in occupational pensio...