Head of Care & Shipping Analytics

DESCRIPTION

We’re looking for a strategic Head of Care & Shipping Analytics to drive data‑driven decision‑making in our Customer Care and Shipping operations. You’ll ensure Customer Care is a competitive advantage for Back Market by building trust through exceptional experiences, and that our Shipping operation delivers seamless post‑purchase journeys.

You bring deep expertise in analytics, user research, and commercial strategy. You’ll unlock actionable insights from marketplace, customer care, and logistics data to drive first class customer experience and operational efficiency. This role is perfect if you’re passionate about measuring and improving customer satisfaction while optimizing operational effectiveness.

If you thrive on crafting scalable data strategies, influencing decisions through analytics, and sabotaging the notion that great care has to be expensive—you’re in the right place.

YOUR MISSION

You’ll drive analytics strat...