Head of Account Management

Role's Mission

The Head of Account Management is responsible for growing and developing new and existing strategic accounts, ensuring long-term relationships and maximizing revenue. This role requires a high level of analytical thinking to identify new opportunities, negotiate with merchants, and support the Account Management team in driving client success.

Key responsibilities

• Drive strategic account growth by maximizing revenue, retention, and expansion opportunities through data-driven strategies and strong client partnerships.
• Lead key merchant relationships by managing high-impact negotiations, securing long-term agreements, and serving as the primary escalation point.
• Develop and mentor the Account Management team, tracking KPIs and implementing training programs to enhance performance and client success.
• Leverage analytics to optimize account strategies, improve forecasting, and ensure alignment with business objectives ac...