Found Description
Job Description
What you'll do...
- Ensure all departmental service standards, cleanliness protocols, and sequences of service are consistently upheld to meet or exceed brand expectations and guest satisfaction.
- Foster strong, collaborative relationships with the Front Office and Engineering teams to ensure seamless communication, timely room turnovers, maintenance resolutions, and enhanced guest experiences.
- Proactively address guest feedback, complaints, and correspondence, resolving issues promptly and professionally to ensure the highest levels of satisfaction and service recovery.
- Maintain full oversight of daily financial reports, ensuring accurate recordkeeping, updating checkbooks, and reconciling profit and loss statements at the end of each month.
- Effectively manage departmental budgets by controlling purchasing systems, monitoring labor and payroll costs, and implementing cost-saving strategies to improve ...