Found Description
Position : Head Customer Experience
Location : Coimbatore
Experience : 7 12 years
Joining Timeline : Immediate - 45 days
About the Role
We are looking for a dynamic Customer Experience Head to drive excellence across customer service channels, spanning retail, service, B2B, and education segments. This is a strategic and operational leadership role, responsible for shaping and implementing customer experience initiatives that enhance satisfaction, resolve issues efficiently, and create seamless engagement across all customer touchpoints.
Key Responsibilities
Customer Experience Strategy
Define the end-to-end customer journey and continuously improve it.
Identify service gaps using journey mapping and customer feedback.
Champi...
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