Head: Client Experience MMH260708-10

Role Purpose

Lead the design and execution of the Client Experience Value Propositions and Insights portfolio to ultimately support the Momentum Investment Strategic Business objectives. This role is responsible for establishing and overseeing a client-first approach for Momentum Investments and drive efforts to assess and elevate experiences at each touchpoint across the Advisor & Client journey.

Requirements

• Relevant degree
• Masters accreditation hugely advantageous with application experience
• At least 10 years’ experience in leading a service- or client-facing team or a CX team with known impact
• Experience in cross-functional team collaboration and management
• Influencing skills to ensure that the direction of decisions can be influenced to put the client outcome and experience at the heart of the discussion or decision
• Experience in the design of client experience as well as driving changes towa...