Hardware Support Engineer - Grid Automation

Elevate your career as a Hardware Support Engineer within the Global Applications & Support team, focusing on Grid Automation. Your mission will be to provide exceptional Level 3 product support and drive technical excellence.
In this influential role, you will lead customer technical support initiatives, addressing both current and prospective client needs. This position requires a deep understanding of hardware and firmware technologies, as well as significant interaction with clients. You will also work on defect investigations and collaborate with other teams to ensure consistent product quality.
Key Responsibilities:
• Provide advanced technical support for hardware products
• Address customer issues and generate detailed reports
• Lead meetings and perform site visits for troubleshooting
• Create and execute tests for effective problem resolution
• Collaborate with R&D on design enhancements
Requirements:
• Bachelor’s Degree in Engineering with a focus ...