Happiest Minds Technologies - Senior Engineer - Azure

1. Key Responsibilities :
- Provide remote desktop and laptop support to end users globally.
- Manage user onboarding and offboarding activities, including account provisioning, groups, and shared mailboxes.
- Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, Exchange, Entra ID, and Active Directory.
- Manage endpoint devices and assets using Microsoft Intune.
- Assist with cybersecurity-related activities such as spam/phishing investigations, lost devices, and data recovery.
- Create and maintain technical documentation, knowledge articles, and operational procedures.
- Coordinate with IT teams on infrastructure projects and operational initiatives.
- Manage incidents and service requests through Jira Service Management.
- Provide timely communication, issue escalation, and status updates to stakeholders.
- Drive proactive issue resolution and continuous service improvement initiatives. 2. Required Skills :
- 2+ ...