Hands-On L3 Technical Lead for Enterprise Escalations

RGP is seeking a Level 3 Subject Matter Expert in Singapore to own complex technical escalations within a vendor-grade environment. This role involves significant ownership and deep troubleshooting of mission-critical issues, ensuring high-impact resolutions and clear communication with customers and teams.

The ideal candidate should have extensive experience in enterprise systems, serving as a senior technical escalation point, guiding teams, and improving troubleshooting capabilities.