Hail Customer Experience Consultant

Become a pivotal part of Birchwood Collision Centre as a Hail Consultant, ensuring superior customer service during hail repairs. Your role includes detailed communication of repairs and supporting customer satisfaction.
Under the guidance of the Hail Centre Manager, this position emphasizes managing all customer interactions—both in person and via phone. Your strong relationship-building skills will be vital in guiding customers through important repair processes.
Key Responsibilities:
• Communicate and clarify repair details to clients
• Manage incoming inquiries effectively
• Complete necessary documentation for repair orders
• Proactively follow up with clients for feedback
• Organize and maintain customer records efficiently
Requirements:
• Preferably a background in Business or related fields
• Commitment to providing exceptional customer service
• Excellent organizational and detail-oriented skills
• Proficient in Microsoft applications
• V...