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Guest Services Supervisor

IHG

Hong Kong, Hong Kong, Hong Kong Full-time January 31, 2026

Found Description

Our guests’ memorable experiences have to start somewhere. So why not with you? As the **Guest Services Supervisor** at **Kimpton Tsim Sha Tsui Hong Kong** , you will take ownership of delivering exceptional first impressions – managing the activities of front office operations ensuring that guests receive prompt, professional attention and personal recognition.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

+ Delivering a bespoke staying experience based on Kimpton Guest Journey, recognizing guests as unique individuals
+ Executing Kimpton’s unique approach to guest engagement, creating memorable experiences that inspire guest loyalty
+ Assisting the Manager in overseeing the daily operation, striving for service excellence, and building relationships to enhance guest satisfaction
+ Performing supervisory duties relevant to Front Desk, Guest Relations and Guest Service Centre such as check-in/check-out, lobby ...

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