Found Description
Job Description
What you’ll do...
We are looking for a Guest Services & Quality Intern to join the team at SLS Barcelona. Under the guidance of the Call Center Manager, you will provide support in ensuring a seamless and memorable experience for all guests while maintaining the property’s service standards.
You will:
Answer internal and external phone calls promptly and courteously.
Manage guest requests during their stay, providing accurate information about hotel facilities, services, and schedules.
Coordinate with other departments (Housekeeping, Engineering, F&B, etc.) to ensure timely fulfillment of guest needs.
Record, track, and dispatch requests to the relevant departments.
Handle Room Service, wake-up calls, voice...