Guest Services Officer

MAIN DUTIES

Administration

• To be a Heartist of the Front Office and of the hotel, in and outside the work place.
• To always keep the working area clean and well maintained.
• To use appropriate materials, equipments and supplies for the smooth run of the Front Office operations and to ask for requisitions accordingly.
• To properly use the telephone etiquette as per Sofitel standards.
• To properly follow all CID and local government requirements concerning hotel guests and files.
• To check the departure lists and to ensure check‑out times are respected.
• To monitor room status and discrepancies.
• To properly use all the equipment and Fidelio management system, to have a perfect knowledge of the set ups.
• To daily follow the checklists.
• To assist in securing external guest accommodation should an overbooking occur.
• To respect schedules, terms and deadlines as agreed ...