Guest Services Agent/ Night Audit

The successful candidate will play a highly visible and important role in ensuring the delivery of an exceptional guest experience. This position involves adeptly addressing and resolving guest issues while maintaining a proactive approach. Offering individualized attention, taking personal ownership, and fostering teamwork are key components in delivering outstanding guest service.

Responsibilities

• Offer individualized focus, assume personal accountability, and collaborate effectively to deliver exceptional guest service.
• Listens attentively, identifies solutions, and ensures resolution when addressing guest concerns.
• Handle incoming customer reservations and process them efficiently.
• Constantly assess and adapt current practices to perform a task better, faster, or more efficiently.
• Reviewing and balancing daily financial transactions
• Ensuring all revenue is posted efficien...