Found Description
Guest Service Agent
Deliver the brand promise and provide exceptional guest service at all times.
Responsibilities include:
- Organize, confirm, process, and conduct all guest check‑ins, check‑outs, room reservations, requests, changes, and cancellations.
- Manage and maintain queue lanes efficiently, respond to guest inquiries and complaints courteously.
- Verify guest eligibility and process payments, including verifying credit cards and handling transactions accurately.
- Maintain cleanliness and presentation of front desk area, lobby, and public spaces.
- Assist in developing guest services for special events, oversee operations, and ensure compliance with health and safety protocols.
- Provide exceptional service to VIP guests and support event staff as needed.
Requirements:
- 2 to 6 years experience in a luxury or high‑end hospitality environment.
- Strong communication and ...