Guest Service Coordinator

The Guest Service Coordinator is responsible for delivering exceptional customer service through answering guest inquiries, both over the phone and in-person as a lobby host. The role also involves providing timely administrative support to the Guest Services Manager (GSM) and the Hotel Director (HD).
**Position Functions**:
- Coordinate and attend meetings with Hotel Director and prepare meeting minutes
- Coordinate and attend the SAIL sessions of the HD and GSM
- Provide SAIL support to the Hotel management
- Prepare and maintain HESS-MS forms, and Department Head evaluation forms and files for HD
- Assist the Guest Services operation with administrative side duties and work scheduled hours covering phone duty and assist as Lobby Host
- Have basic knowledge of the Customer Relations Management Systems to be able to document any guest issues and be able to provide the Guests with updates
- Maintain and upkeep the S&S Kiosks
- Coordinate the orders and requis...