Found Description
The Guest Services Agent plays a key role in delivering exceptional guest experiences at Deerhurst Resort. This position serves as the primary point of contact for guests, homeowners, and resort visitors, ensuring smooth arrivals and departures, handling inquiries, and supporting daily resort operations. The ideal candidate thrives in a fast-paced environment, demonstrates strong communication skills, and is committed to providing outstanding service.
Key Responsibilities
- Welcome and assist guests, homeowners, and resort hosts in a professional and friendly manner.
- Complete guest check-ins and check-outs accurately and efficiently.
- Respond to guest inquiries, concerns, and service issues, ensuring timely follow-up and resolution.
- Process electronic payments and ensure billing accuracy at check-in and check-out.
- Answer phone calls and emails while assisting guests at the Front Desk.
- Respond appropriately to ...