Guest Service Agent - Mercure Perth on Hay

What will you be doing?

We are seeking energetic and enthusiastic Casual Guest Service Agents to ensure exceptional service is provided to our guests at all times, making them feel both welcome and comfortable.

Some of the duties will include:

Guest Services:

• Deliver service excellence, from check in to check out and everywhere in between
• Often be the first point of contact for guests and visitors
• Complete a wide variety of front office tasks, which will ensure that every day is different from selling the hotel’s facilities to taking reservations and maintaining guest accounts
• Provide passionate, knowledgeable and friendly service to external and internal guests at all times 
• Answer all telephone calls in a professional manner according to brand standard
• Reconcile cashier floats at the completion of each shift.
• Ensure...