Found Description
Job Description
As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.
Duties & Responsibilities:
These are active front of house positions involving:
- Providing a high level of customer service
- Recognising and welcoming regular guests
- Providing a personalised service and experience for our guests
- Perform accurate and efficient guest check-in and check- out
- Update and maintain accurate guest details
- Assist with reservation inquiries
- Effectively liaise with other departments to ensure required tasks are completed
- Maintain good communication and work relationships in all hotel areas
You will be required to regularly refresh yourself with the Hotel’...