Guest Service Agent

We are currently looking for a passionate and driven individual to take on the role as a casual Guest Service Agent with the flexibility to work across a rotating 7 day per week roster, including mornings, evenings, weekends and public holidays.

The responsibilities:

• Welcoming guests and managing check-in/check-out procedures
• Handling reservations, inquiries, and guest requests
• Providing local knowledge and recommendations
• Processing payments and maintaining accurate records
• Resolving guest concerns with professionalism and care
• Supporting other departments to ensure smooth hotel operations

The ideal candidate will possess the following qualities:

• Previous experience in hospitality or customer service (hotel front desk experience preferred)
• Strong communication and interpersonal skills
• Positive attitude and commitm...