Guest Relations Manager (Permanent) (Madrid)

Qualifications

• Preferably 2-3 years Shipboard experience in a similar position and in an International 5-star and luxurious establishment.
• Excellent fluent English (verbal and written). Includes ability to give and receive instructions in verbal and written forms and effectively engage with guests and crew members.
• Conversational in an additional language (German, French, Spanish, Mandarin).
• Good working knowledge of Microsoft applications, Fidelio and hotel operating systems.
• Proactive approach to problem solving.
• Sensitivity to cultural differences and ability to work in a wide variety of cultural contexts.
• Strong interpersonal skills and ability to lead, motivate and develop a culturally diverse workforce.

Duties and Responsibilities

• Provides guests with the highest quality guest services, demonstrating genuine concern for guests wellbeing at all times–Personalized Customer Services...