Guest Relation Officer

We are looking for a highly personable and serviceoriented Guest Relation Officer (GRO) to join our team at a luxury restaurant. The ideal candidate will be the key point of contact for our guests ensuring their experience is seamless personalized and memorable from arrival to departure.

Key Responsibilities:

• Warmly welcome guests upon arrival and ensure they are comfortable throughout their visit
  

• Manage guest inquiries special requests and complaints promptly and professionally
  

• Maintain uptodate knowledge of restaurant offerings events and menu details
  

• Build and maintain strong relationships with guests to encourage repeat visits
  

• Coordinate with the hostess service and kitchen teams to ensure smooth service flow
  

• Monitor guest feedback and work with management to improve service quality
  

• Keep...