Found Description
Transform guest engagements as the Guest Experience Operations Lead at Thermea Spa Village Whitby. Oversee daily operations, enhance service standards, and foster memorable experiences for every visitor.
Reporting to the Assistant Director of Operations, as the Guest Experience Operations Lead, you will be pivotal in managing the Guest Experience team. Your role encompasses ensuring the elevation of guest satisfaction while implementing effective operations. You will also address guest complaints and work closely with multiple departments to streamline processes and improve feedback.
Key Responsibilities:
• Act as Manager on Duty, facilitating all departments
• Maintain exceptional guest experience aligned with standards
• Coordinate with Contact Centre and resolve issues
• Conduct site walks and promote employee engagement
• Supervise and mentor Guest Experience Supervisors
Requirements:
• Minimum of 5 years in...
Reporting to the Assistant Director of Operations, as the Guest Experience Operations Lead, you will be pivotal in managing the Guest Experience team. Your role encompasses ensuring the elevation of guest satisfaction while implementing effective operations. You will also address guest complaints and work closely with multiple departments to streamline processes and improve feedback.
Key Responsibilities:
• Act as Manager on Duty, facilitating all departments
• Maintain exceptional guest experience aligned with standards
• Coordinate with Contact Centre and resolve issues
• Conduct site walks and promote employee engagement
• Supervise and mentor Guest Experience Supervisors
Requirements:
• Minimum of 5 years in...
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