Guest Experience Manager - Kruger National Park

Guest Experience Manager

Award‑winning Game Lodge based in Kruger National Park is looking for a Guest Experience Manager to be the custodian of the guest journey across the property. This role is responsible for shaping, delivering and continuously refining a guest experience that is emotionally resonant and deeply personal. The suitable candidate ensures that every guest interaction from pre‑arrival to post‑departure reflects the brand’s values; sense of place and commitment to presence, warmth and intuitive service. This is a leadership position that sits across departments to align people, spaces, guest experiences and service moments into one coherent guest experience.

Duties

• Guests feel seen, anticipated, and cared for; that the guest journey is intentional, consistent, and memorable.
• Guest‑facing teams are confident, present, and aligned.
• Guest feedback reflects emotional connection, not only satisfaction.

Gues...