Guest Experience Manager

POSITION PURPOSE

• The Guest Experience Manager is responsible for overseeing the Club Rooms, lounge, and Community operations at Sheraton Grand Hotel. This role combines operational excellence with brand-driven guest engagement, ensuring a seamless and elevated Sheraton experience.
• This role activates key Sheraton public space proof points and programming including the Community Table, Studios, Booths and the Coffee Bar&More which enable guest productivity and connectivity and foster a sense of community, delivering on the Sheraton experience.
• Responsible to facilitates connectivity between guests and the local community by forming and managing partnerships with local businesses and organizing lobby events that promote the learning and growth of our guests.
• Drives profitability in the transformed Sheraton public space and is empowered to use their discretion to elevate and deliver personalized guest service with a community mindset – c...