Guest Experience Manager

Responsibilities

Select, train, evaluate, lead, motivate and coach all employees in the Front Office area to ensure that established cultural and core standards are met. Handle daily activities and planning for front office operation, remain visible in the operation, provide recognition, promote good public relations, and manage complaints, concerns, or special requests from guests, clients, and group contacts. Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. Attend regular operational meetings to ensure effective coordination and partnership between departments. Observe the physical condition of facilities and equipment in the front office and recommend necessary corrections and improvements. Work collaboratively and professionally with co-workers and supervisors.

Qualifications

One to two years of previous experience in a supervisory or assistant manager position in Front...