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Guest Experience Manager

Marriott International

Australia, Victoria, Australia Full time June 18, 2026

Found Description

Take your career to new heights; to the Sky Lobby on level 80 of The Ritz-Carlton, Melbourne, to be precise. As one of our Guest Experience Managers, you are the embodiment of our Credo, creating exceptional, personalised experiences that fulfil even the unexpressed wishes of our guests. 

This role is the heartbeat of the hotel operation, gracefully leading the day-to-day rhythm of the property while being a constant, visible presence for both guests and our Ladies and Gentlemen. Based in the Front Office department in our sky lobby on level 80 and acting as the hotel’s service leader on shift, you ensure every moment reflects our legendary standards and leaves a lasting impression. 


Position Summary: 

  • Join our Ladies and Gentlemen and manage day-to-day Front Office operations and ensure the quality and standards of the hotel are met 
  • Lead every aspect of the guest experience journey from beginning to end, creating meaningful m...
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