Guest Experience Manager

Job Overview

The role involves ensuring exceptional guest experiences by providing excellent customer service and acting as a liaison between guests and the hotel team.

Key Responsibilities:

• Proactively address guest concerns and provide solutions to resolve issues in a timely manner.


• Act as a point of contact for guests, responding to their queries and requests in a professional and courteous manner.


• Maintain accurate records of guest interactions, including feedback, complaints, and suggestions.

In addition to these core responsibilities,

• Solid understanding of hospitality industry principles with strong analytical skills required for effective problem-solving. Excellent verbal communication skills combined with experience handling high-pressure situations important .Core skills are also expected from time management commitment clarity t...