Guest Experience Leader - Front Desk & Service

W Hotels Singapore is seeking a Manager on Duty to oversee daily property operations, ensuring the highest level of hospitality and service. You will represent property management in guest relations and drive the smooth flow of guests and questions in the lobby.

You will lead the guest services teams and front desk, coordinate with departments, manage service issues, and uphold brand standards. This role requires strong leadership, communication, and a customer-first mindset in a luxury hotel