Found Description
Key Responsibilities Daily Operations & Guest Relations
- Shift Management: Oversee opening, closing, and smooth day-to-day operations during peak and off-peak hours.
- Customer Service: Act as the primary point of contact for guest feedback and swiftly resolve complaints to maintain high satisfaction.
- Quality Control: Ensure food, beverages, and service strictly adhere to brand standards, recipes, and presentation guidelines.
- Staff Scheduling: Create and manage weekly duty rosters, assign stations, and track employee attendance.
- Training & Onboarding: Assist in hiring, training, and mentoring new team members.
- Performance: Monitor employee performance, provide constructive feedback, and enforce workplace conduct.
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