Guest Experience Lead — Concierge & Transportation

Shangri-La Group is seeking a Chief Concierge for Makati Shangri-La, Manila, to ensure smooth daily operations of concierge services. The ideal candidate will lead and supervise teams, providing exceptional guest services and enhancing hotel performance through guest feedback.

The role demands a hotelier who is friendly, creative, and capable of crafting tailored solutions for guests. Fluency in English and strong interpersonal skills are essential.