Guest Experience & Front Desk Coordinator

Responsibilities

• 1. Assists walk-in guests, clients unit owners, tenants, etc. on their inquiries and liaises them to appropriate units or individuals.
• 2. Receives and relays business calls and messages to appropriate units or individuals.
• 3. Receives, sorts and distributes mails and utility bills to different units or individuals.
• 4. Monitors the complaints of unit owners or tenants and relay them to the appropriate units and makes necessary follow-ups on the progress of the complaints when needed.
• 5. Monitors and records log-in and log-out time of guests, unit owner, tenants and employees.
• 6. Responsible for boardroom and meeting room reservations.
• 7. Coordinates with the Superior for problems or concerns encountered and instructions.
• 8. Prepares and submits required reports.
• 9. All other related tasks as required.