Guest Experience Expert - Four Points by Sheraton Sheikh Zayed Road

Position Summary

Our jobs aren’t just about giving guests a smooth check‑in and check‑out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done, whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area. They also assist guests with loading/unloading vehicles and transporting luggage to and from guest rooms and/or the designated bell area, making transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, an...