Guest Experience Coordinator: Onboarding & Resolution

Ukio, a fast-growing Barcelona-based startup, seeks a guest experience coordinator for a six-month temporary contract to ensure seamless onboarding and top-tier guest service. You will manage pre-arrival processes, collect and validate documents, and coordinate check-ins to guarantee a smooth arrival.

Collaborating with Operations, Maintenance, Housekeeping and Sales, you will own guest accounts, resolve issues swiftly, monitor deposits and service requests, and identify improvements to enhance