Found Description
Job Description
Duties & Responsibilities
- Assist guests with check-in and check-out procedures, ensuring a smooth and efficient process.
- Handle cashiering duties and manage guest accounts accurately.
- Review arrival lists and prepare compendiums prior to guest arrival, entering necessary information into the system.
- Welcome guests upon arrival, register them, and issue room keys according to departmental standards.
- Ensure that members receive all benefits and that repeat guests and VIPs are recognized with special services, including welcome cards and in-room amenities.
- Liaise closely with other departments to fulfill guest requests and needs effectively.
- Update and maintain the repeat guest history system to enhance personalized service.
- Promote inter-hotel sales and in-house facilities, maximizing revenue according to departmental standards.
- Handle guest complaints and ...