Guest experience agent - (barcelona)

SLS Barcelona – Guest Experience Agent

Under the guidance of the Guest Experience Manager, you will be responsible for providing a naturally friendly, helpful, and responsive level of service to all our guests from arrival to departure.

What you'll do

• Greet and assist guests in a warm, courteous, and professional manner.
• Accommodate general and unique requests.
• Inform guests of the facilities and all things to do in the hotel, including providing information on our restaurants and bars.
• Analyze customer feedback and reviews to continuously improve overall rating, scores, and metrics.
• Handle guest complaints and inquiries promptly in a professional and empathetic manner, aiming for swift and satisfactory resolution.
• Always know what events and activities are on schedule and maintain a deep understanding of the local area to provide guests with information and personalized recommendations for dining, activit...