Guest Assistant

Our client in Franschhoek is looking for a Guest Assistant to join their team. The Guest Assistant provides exceptional service to guests by ensuring smooth check-in and check-out processes, addressing guest feedback, itinerary planning and making the necessary reservations, collaborating with colleagues, and maintaining operational standards. This role requires a warm, courteous demeanour and an efficient, guest-centred approach. Main Responsibilities Ensure guest challenges are addressed promptly or escalated to the Manager on Duty as required and follow through on closing the loop with the guest/s to resolve. Handle requests such as wake-up calls, dining reservations, local area information, booking of activities, facilitating transport arrangements and any other special accommodations. Provide accurate billing information, ensuring all guest charges are recorded and any discrepancies are resolved before check-out. Coordinate guest transportation, luggage assistance, and handle any ...