Guardteck Director of Client Services

Elevate client engagement at Guardteck in Burnaby, BC, as a Director of Client Services & Security Operations. This senior role is key in maintaining high service standards across various security sites.

You will lead client account managers, ensure contractual compliance, and monitor operational performance. Your experience in multi-site service environments will be crucial for enhancing client relationships and service delivery. Collaborate across departments to meet client expectations effectively.

Key Responsibilities:
• Lead the team ensuring high-quality security service delivery
• Establish robust client relationships and address escalations
• Review service metrics against contracts and standards
• Manage budgets and improve operational effectiveness
• Drive participation in bids and client action commitments

Requirements:
• 5–7+ years in client services or operations
• Deep understanding of contra...