GTA Senior BSA for Contact Centre Transformation

Become part of Insight Global as a Senior Business Systems Analyst, transforming contact centres at a leading financial institution in the GTA. Your role will center on migrating to Amazon Connect while enhancing operational efficiency.
In this senior-level role, you will lead the crucial process of gathering requirements while supporting the migration from legacy systems like Genesys to Amazon Connect. You will document all vital requirements and work closely with technology teams to ensure accurate implementation and communication throughout the project lifecycle.
Key Responsibilities:
• Lead requirements gathering for contact centre projects
• Manage migration from legacy systems to Amazon Connect
• Document and analyze business, functional, and system needs
• Collaborate with technical teams during all phases
• Communicate effectively with stakeholders in business and IT
Requirements:
• 7+ years as a Senior Business Systems Analyst
• Advanced contact c...