Growth Ops Lead - Coaching, SOPs & KPIs

Massive Bio is seeking an experienced operations leader to enhance customer-facing functions in Colombia. The role emphasizes team leadership and quality assurance, focusing on process optimization and performance measurement. Ideal candidates are hands-on managers who can develop processes, track KPIs, and partner with cross-functional teams.

You will be responsible for leading coaching initiatives, establishing workflows, and creating reporting systems to monitor operational efficacy, ensuring high performance and quality in a dynamic environment.