Found Description
Shape the future of customer support at Affirm as a Group Product Manager for Agent Experience. This remote role focuses on leading a talented team while enhancing AI-driven servicing solutions.
In this influential position, you’ll guide a small team of product managers dedicated to improving tools and workflows for customer agents. As you set the vision for agent-centric technology, you will dive into high-impact projects and promote AI transformation in servicing. Your leadership will enhance user experience while maintaining operational excellence.
Key Responsibilities:
• Define vision and strategy for agent tooling
• Lead and develop a team of 2-3 PMs
• Stay engaged by personally driving key initiatives
• Drive AI-first transformation in customer servicing
• Collaborate closely with Operations and Servicing leaders
Requirements:
• Proven experience managing PMs in product roles
• Strong strategic and operational mindset
• Deep understanding of AI’s ...
In this influential position, you’ll guide a small team of product managers dedicated to improving tools and workflows for customer agents. As you set the vision for agent-centric technology, you will dive into high-impact projects and promote AI transformation in servicing. Your leadership will enhance user experience while maintaining operational excellence.
Key Responsibilities:
• Define vision and strategy for agent tooling
• Lead and develop a team of 2-3 PMs
• Stay engaged by personally driving key initiatives
• Drive AI-first transformation in customer servicing
• Collaborate closely with Operations and Servicing leaders
Requirements:
• Proven experience managing PMs in product roles
• Strong strategic and operational mindset
• Deep understanding of AI’s ...
Ready to Apply?
Submit your application for Group Product Manager for Agent Experience at Affirm
Apply Now