Group Account Director: CX Growth & Strategy Leader

VML in Kuala Lumpur is looking for an experienced Group Account Director to lead strategic client accounts and drive significant business growth. In this leadership role, you will oversee critical client relationships and foster a culture of operational excellence.

Your responsibilities include expanding customer experience (CX) strategies, mentoring future leaders, and maintaining high standards across all client interactions. A people-first approach is essential, along with a strong commercial acumen.