Global Workforce Management & Scheduling Specialist

Trip.com in Kuala Lumpur seeks a skilled professional to support customer service efficiency and service level targets. You will monitor service levels, collaborate with team leaders, and develop robust forecasting models to optimize staffing needs.

The ideal candidate is fluent in English and Malay, possesses excellent communication skills, and has experience in an international organization. The role may require night shifts and offers flexible work arrangements and career development opportunities.