Found Description
WNS in Cape Town is seeking a Scheduling Specialist to optimize schedules for Voice and Non-voice operations. You will create weekly/monthly schedules and ensure adherence to SLAs while driving scheduling efficiency and managing resource allocation.
The ideal candidate will have 4–7 years of WFM experience, excellent knowledge of scheduling tools like Verint, and strong analytical skills. The position includes US Rotational Night Shift. Join us to make a measurable impact! #J-18808-Ljbffr
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