Global Telecommunications Support Specialist

Overview

We are seeking a detail-oriented and proactive Telecommunications Support Specialist to join our IT team and support our Global Partners. This role focuses specifically on supporting partners with international telecommunications issues, with particular emphasis on the Asia‑Pacific (APAC) region. You will serve as the primary technical liaison for troubleshooting complex connectivity challenges across diverse international telecommunications environments while maintaining expertise in Genesys Cloud CX platform configurations and capabilities to provide support for our local operations.

Responsibilities

• Manage comprehensive toll‑free number lifecycle including inventory maintenance, ordering, portability processes, and carrier coordination across international markets, with focus on APAC and EU regions.
• Diagnose, troubleshoot, and resolve toll‑free number functionality issues including call routing failures, connectivity problem...