Found Description
Global Support Expert
Location:Kortrijk, BE
Technical Escalation Engineer
(Level 3 Support – Global Service Organization)
About the Role
As a Technical Escalation Engineer, you take end‑to‑end ownership of the most complex technical issues escalated from regional helpdesks, customers, partners, and internal stakeholders. You serve as the technical bridge between field service teams, R&D, Quality, and Product Management—ensuring that every issue is understood, reproduced, investigated, and resolved with excellence.
Your mission is to safeguard product quality, customer satisfaction, and serviceability by providing deep technical analysis, driving cross‑functional collaboration, and ensuring lessons learned translate into future product improvements.
What You Will Do